Privacy Policy (in accordance with the Regulation GDPR)

  • We only record data to improve your browsing experience.
  • We protect your data, keeping it safe.
  • We are always ready to answer any questions you may have.
  • We never ask for sensitive personal data.

How do we use your information and data?

  • To deliver your purchases to your address
  • Send you messages regarding your transactions with us via SMS, Viber, email or telephone
  • Send you information via email, SMS or Viber about our new offers or new products
  • To identify and exclude possible cases of fraud
  • To understand what you and our other customers like
  • To ensure that we offer you exactly what you want

Are my card details safe?

  • If you chose to pay with your credit or debit card, don't worry, the transaction is 100% secure and all information is processed through Piraeus Bank's Piraeus e-Commerce platform that uses TLS encryption with SSL encryption protocol.Encryption is a way of encoding the information sent until it reaches a certain recipient, who will be able to decode it using the appropriate key.

Order history and your basket

  • What you have bought and what you have stored in your basket for another time
  • To provide you with service and for any changes or returns that may occur
  • To find out what you and our other customers like
  • To ensure that we offer you exactly what you want

How do we keep your information?

  • We only keep your information for as long as you are our user or customer. If you choose not to be our user or customer or to delete your data, you can ask us by email at [email protected] or even by phone.
  • If there is a necessary reason to retain data or to prevent any fraud attempts or to ensure proper compliance with our Site Terms of Use, we may retain some parts of your information, even if you have closed or deleted your account.
  • We assure you that any information of your personal data is not sold or disclosed to any third party - including your name, address, email, telephone or other details.

What are your rights?

  • The right to be informed about how your personal information is used
  • The right to have access to the personal information we hold about you
  • The right to request the correction of inaccuracies in your personal data (which you can do yourself, if you are registered, in the My Account section)
  • The right to request that we delete your data, or stop processing it
  • The right to stop or request to receive marketing messages
  • The right to complain about the misuse/incorrect use of your data and to request the restriction of their processing

If you ever want to exercise any of your rights, have a complaint or just want to ask us something about it, please contact us at [email protected]

In the event that we make significant changes to our site policy, you will be notified in an absolute and clear manner at [email protected] or on our other services, or by other means such as email communication. So that we can ensure that you are informed and can judge whether you agree with the new changes before you choose to use our online store.

4) Cookies Policy

Cookies

  • To ensure the use of the site - these cookies allow you to navigate our site and use features such as "Add to Cart".
  • Navigational statistics - these cookies allow us to measure and analyse how our users use our site so that we can improve its functionality and your shopping experience.
  • User preferences - these cookies remember your preferences so that we can make your browsing experience as good as possible.

By using our site you agree to our use of such cookies and to our access to them when you visit Coconut Kids again in the future.